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Changing the Default Password

NOTE: We strongly recommend that you change your default password to prevent unwanted access and processing to your equipment. To change the default passwords, please follow the steps below:

If you need help confirming or resetting the default password, please check the Helcim Handbook you received in your account approval email, or get in touch with a Guru by Phone 1 (877) 643-5246 or by email (help@helcim.com).

  • Press #
  • Press 6 for Security
  • Press 2 for PW Params
  • Press 2 for PWSup (for user type: supervisor)
  • Enter the new password. It must be 7 characters long and contain one letter. To create a letter, press the corresponding number key and press F to cycle through letters.
  • Press the green OK
  • Press red X to go back to the welcome screen

You must follow the steps above for each user type.

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