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How to Set an Admin User

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

Follow these instructions to set an Admin User for the Ingenico Telium Terminals (Both the iCT220 and the iCT250).

You might encounter a “Set Admin User” prompt on your terminal that you are unable to remove by resetting the terminal. If this occurs, please follow these steps to remove the message.

1. Set the Admin User

Display Message Steps
SET ADMIN USER Press Enter
ADD ADMIN / ENTER ADMIN NAME Press 1 then press Enter
ADD ADMIN / ENTER ADMIN PASSWORD Key in your admin password and press Enter
CONFIRM ADMIN PASSWORD Key in your admin password and press Enter
Select No

2. Perform a Key Load

  1. Press #
  2. Press 8 for Host Management
  3. Press 2 for EMV Public Key Load
  4. Press 1 for EMV Public Key Load and wait for the Download Successful message
  5. Press the green OK key
  6. Press the red X until you return to the main screen

Related Articles

Assigning a Password to Transaction Types
Changing Font Size for Printed Reports
Determining Your Terminal MAC Address
Changing Key Sound Settings
Adjusting the Backlight
Changing the Default Password
Changing the Language

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