COVID19 Terminal Tap Limit Update - Canada
The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.
Follow the POS download instructions below to update your Ingenico Terminals to work with the increased contactless payment limits.
Before beginning the download please ensure that you have no open batches, the ethernet or dial line is connected to your device, and that if you are using an external PIN pad it is connected to the device.
Ingenico Telium Software Download (iCT220, iCT250, iWL220, iWL250G)
- If you have an open batch, please settle it first by following the instructions here
- Press
.,#*key - Key in Password and press
Enterif prompted - Select
Maintenance - Select
Download - Select
Start Download
Once authorized, the terminal will communicate out for the download. Once the download is complete, the terminal will reboot, print a receipt indicating the download was successful, and reboot once more. The download is now complete.
Complete a Key Load and Key Exchange.
- Press
.,#* - Key in Password and press
Enterif prompted - Select
Host Management - Select
EMV Public Key Load - Select
Load
Once Key Load is complete, a key exchange is required:
- Press
.,#* - Key in Password and press
Enterif prompted - Select
Host Management - Select
Key Exchange
Ingenico Tetra Software Download (Desk5000/Move5000)
- If you have an open batch, please settle it first by following the instructions here
- Press the
.,#*Key - Key in Password and press
Enterif prompted - Select
Maintenance - Select
Download - Select
Start Download
Once authorized, the terminal will communicate out for the download. Once the download is complete, the terminal will reboot, print a receipt indicating the download was successful, and reboot once more. The download is now complete.
Complete a Key Load.
- Press
.,#* - Key in Password and press
Enterif prompted - Select
Host Management - Select
EMV Public Key Load - Select
EMV Public Key Load
If your customer’s issuing bank does not support the new limit they will still be prompted to insert their credit card and enter their PIN to complete the transaction.