Editing Your Domain Name
Your Helcim Account provides you with a fully-hosted ecommerce store, including a secure SSL certificate.
To edit the domain settings for your online store, click on
Online Store and
To edit your Domain Name Settings, your online store needs to be active. You can check the settings of your store under
Generalin the Online Store section of your account. Ensure the radio button for Website Active is toggled
Once your online store is active, you can choose between two different hosting modes on the Domain Name Hosting screen.
The first hosting mode is
Default Subdomain, this is the domain that Helcim creates for you. The domain name will be displayed below for your reference.
Domain Name Hosting
If you have an existing domain that you would like to use, or if you have a custom domain name, simply select
Domain Name Hosting from the drop-down menu to enter your custom domain. Then, under the
Your Domain Name text box, enter the domain you want to use. Click
Save to apply your changes.
For more instructions, please read our step-by-step tutorial.
Is your domain registrar not one of the companies listed above? Simply give your chosen registrar a call and ask them how you can change your domain's nameservers to: ns1.helcimdns.com ns2.helcimdns.com
Do not enter https as part of your domain. You will need to wait at least 24 hours after completing these steps for the switch to be completed. That is the minimum amount of time it takes to switch DNS servers and get SSL certificates for your website.
Updating Your Domain’s Nameservers
- Log in to your Helcim account
- Click on
- Under Hosting Mode, use the drop-down menu to select
Domain Name Hosting
- Enter your Fully Qualified Domain Name (FQDN), such as "www.acmeservices.com" (do not enter https://)
Savein the top right-hand corner of your screen
Helcim's webhosting servers will update within 1-3 hours with your domain name and SSL certificate. You will receive an email notification once the domain name is ready to be used. You will then be able to visit your domain name and access your new Online Store, powered by Helcim.
Please note that if you are using your domain name for additional DNS records, such as email hosting, you will need to update your DNS records using the
DNS Recordunder the
Online StoreMeny tool to point these services to your existing providers.
If you want to reset your domain name to the original example.myhelcimstore.com domain, click the
Reset button in the top right-hand corner of your screen.
Changing Your MX Settings
It will take up to 3 hours for a domain name to update.
Redirecting your DNS may cause an issue with your email address. If you are using a third-party email provider, you need to add the MX(email)records to the DNS setting.
- This configuration is up to you based on the domain / IT settings, and you may need to update the DNS to work correctly.
- Here are the instructions from Google: https://support.google.com/a/answer/33915?hl=en
To help resolve the issue, you may need to look at the DNS history of your domain name: https://securitytrails.com/domain/YOURURL.com/history/mx
To edit these settings, log in to your Helcim account and click on
Advanced Settings and
Add each of the DNS entries listed