Getting Started with the Helcim Payments App
The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.
If you would like help setting up your Helcim Card Reader and using the Helcim Payments App, please visit Helcim.com/Welcome to follow along with the setup wizard and get ready to start accepting payments.
You can use the Helcim Payments app on your computer, tablet, or smartphone to accept payments anywhere.
The videos and support articles linked below will help you download and set up the Helcim Payments app so you can begin accepting payments right away. The app syncs with your Helcim Card Reader for easy in-person payments.
Watch the videos below for a step by step tutorial, or click on the links to visit the specific support article for that topic.
Downloading the App
To get started, download the version of the app that matches your device and log in using the same username and password you use to login to your Helcim account.
- Downloading the app for a computer or laptop
- Downloading the app for a tablet or mobile phone
Logging Into the App
Syncing the App with the Helcim Card Reader
If you are accepting payments in person using the Helcim Card Reader, you will need to sync the card reader with the app. Follow the instructions in these articles to sync your devices:
Syncing a Device - Workstation
Syncing a Device - Tablet
Syncing a Device - Mobile
Once you have downloaded the app and synced it with the Helcim Card Reader you can begin accepting payments or configure your user settings. You can learn more about both of these options by clicking on the links below.
Accepting Payments with the Helcim Payments App
Configuring Your Settings
If you want to access any of the other sections of your Helcim account, you can do so in the app by clicking on
Dashboard from the top menu bar and then clicking on your preferred section from the menu on the left-hand side of your screen.