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Syncing a Device - Mobile or Tablet

The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.

You can use the Helcim Payments app and the Helcim Card Reader on your mobile device by downloading the app on your device.

After you have downloaded the device, get started by clicking on the app icon to open the application. Next, log into the app using your Helcim username and password, these are the same credentials that you used to set up your account originally. Tap on Log In when you’re done entering the information. Next, enter a nickname for this device so you can easily recognize it in your account. If you have not already set up a PIN for your device you will also be asked to enter one now. You can create a unique PIN between 4-10 numbers to quickly log in to the app in the future. You will now see a message that the device has been successfully saved to your account. Click on Got it to continue connecting the Helcim Card Reader to the Helcim Payments App.

If you haven't already, ensure that the Helcim App has access to Bluetooth. Click here to see how to allow access.

Click on Connect to continue.

If selecting Do it Later, you can access the card reader set up wizard by selecting the terminal icon at the bottom of your dashboard.

Next, you'll need to ensure the Helcim Card Reader is turned on before you begin. If your Card Reader is off, please hold down on the power button to turn the device on. Once your device is on, click Next. Select ‘Connect’ under the Helcim Card Reader 2nd Gen model.

You will be prompted to select the device you wish to pair your computer to. Click here to find your device's serial number. After selecting the device you want to connect to, click on Connect.
You will then see a prompt on your computer to confirm the connection request. Ensure the number displayed on your computer matches the one seen on your Helcim Card Reader and click Connect The app will now complete the setup.
Once connected you will see the Bluetooth Configuration Complete screen, from here you can select Go to Dashboard.

Related Articles

Unboxing the Helcim Card Reader
Syncing a Device - Workstation
Finding Your Device's Serial Number
Allowing Bluetooth Access

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