App Download and System Requirements

The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.

The Helcim Card Reader and Helcim Payments app are compatible with the following devices and operating systems.

Desktop

The Helcim Payments app works on the following Mac operating systems;

• 10.15
• 10.14

If you are using a Windows device, the app will work on:

• Windows 10 - 64 bit
• Windows 8 - 64 bit

Tablet

You can install the Helcim Payments app on your Apple or Android tablet, the app works on the following devices:

• Android 5.0 - Lollipop and up
• Apple - iPadOS 13.0

Smartphones / Mobile Devices

Use the Helcim payments app on your phone for a mobile payment experience. The app works on the following Android devices:

• 5.0 Lollipop and up

The app also works on the following Apple devices:

• iOS 13.0 for iPhones

Please note that the Helcim Payments App is not compatible with Chromebooks or Windows 7, as Windows 7 is no longer receiving security updates from Microsoft.