App Download and System Requirements
The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.
The Helcim Card Reader and Helcim Payments app are compatible with the following devices and operating systems.
Desktop
The Helcim Payments app works on the following Mac operating systems;
- 10.15 and up
If you are using a Windows device, the app will work on:
- Windows 11 - 64 bit
- Windows 10 - 64 bit
- Windows 8 - 64 bit
Space requirements for Mac and Windows is appx. 500MB
Tablet
You can install the Helcim Payments app on your Apple or Android tablet, the app works on the following devices:
- Android 7.0 and up
- Apple - iPadOS 13.0 and up
Smartphones / Mobile Devices
Use the Helcim payments app on your phone for a mobile payment experience.
The app works on the following Android devices:
- 7.0 and up
Please note that the LG L322DL is not compatible with the Helcim payments app.
The app also works on the following Apple devices:
- iPhone - Requires iOS 13.0 and up
- iPod touch - Requires iOS 13.0 and up
Space requirements for iOS and Android is appx. 8.5MB
Please note that the Helcim Payments App is not compatible with Chromebooks or Windows 7, as Windows 7 is no longer receiving security updates from Microsoft.