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App Download and System Requirements

The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.

The Helcim Card Reader and Helcim Payments app are compatible with the following devices and operating systems.


The Helcim Payments app works on the following Mac operating systems;

  • 10.15 and up

If you are using a Windows device, the app will work on:

  • Windows 11 - 64 bit
  • Windows 10 - 64 bit
  • Windows 8 - 64 bit

Space requirements for Mac and Windows is appx. 500MB


You can install the Helcim Payments app on your Apple or Android tablet, the app works on the following devices:

  • Android 7.0 and up
  • Apple - iPadOS 13.0 and up

Smartphones / Mobile Devices

Use the Helcim payments app on your phone for a mobile payment experience.

The app works on the following Android devices:

  • 7.0 and up

Please note that the LG L322DL is not compatible with the Helcim payments app.

The app also works on the following Apple devices:

  • iPhone - Requires iOS 13.0 and up
  • iPod touch - Requires iOS 13.0 and up

Space requirements for iOS and Android is appx. 8.5MB

Please note that the Helcim Payments App is not compatible with Chromebooks or Windows 7, as Windows 7 is no longer receiving security updates from Microsoft.

Related Articles

Download the App - Tablet or Mobile Phone
Download the App - Workstations - Windows or Mac
Syncing a Device - Workstation
Syncing a Device - Tablet
Syncing a Device - Mobile
Adding a Device

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If you need immediate assistance please contact our Merchant Experience Specialists here