Using the Virtual Terminal for Bank Payments
If you want to process a payment by collecting payment from your customer’s bank account you can do so using the Virtual Terminal in your Helcim account. Bank payments are also commonly referred to as ACH Payments in the US or PAD Payments in Canada.
Begin by logging into your account and selecting
Payments from the menu of tools on the left-hand side of your screen.
New Transaction and
Via Bank Account.
To collect payment from your customer’s bank account, select
Bank Payment from the tabs at the top of your screen.
You can now enter the transaction information and process payments for existing or new customers.
- For existing customers, simply select the customer from the drop down menu and their banking information on file will be used. Click “Process” to submit the payment request.
- For new customers, you will be prompted to enter the customer’s email address to request authorization to withdraw from their bank account for the current transaction as well as future transactions. If you happen to have the customer’s bank account information, you can pre-populate this information to make the process easier for the customer. Click
Request Authorization and Processto submit the request. Your customer will then receive an email prompting them to enter or confirm their banking information and authorize withdrawals. After they complete and authorize the request, you will receive an email letting you know when the customer has completed their form and when the transaction will take place.
For US businesses the transaction will be the same day the customer authorizes it. For Canadian businesses, if this is the first time you’re requesting a bank payment from this customer, the transaction will be processed in three business days per Canadian requirements. If you are a Canadian Merchant, please click here to view important information about using bank transfer payments.