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Using the Virtual Terminal for Bank Payments

If you want to process a payment by collecting payment from your customer’s bank account you can do so using the Virtual Terminal in your Helcim account. Bank payments are also commonly referred to as ACH Payments in the US or PAD Payments in Canada.

Begin by logging into your account and selecting Payments from the menu of tools on the left-hand side of your screen.

Next, select New Transaction and Via Bank Account.
To collect payment from your customer’s bank account, select Bank Payment from the tabs at the top of your screen.
You can now enter the transaction information and process payments for existing or new customers.

  • For existing customers, simply select the customer from the drop down menu and their banking information on file will be used. Click “Process” to submit the payment request.
  • For new customers, you will be prompted to enter the customer’s email address to request authorization to withdraw from their bank account for the current transaction as well as future transactions. If you happen to have the customer’s bank account information, you can pre-populate this information to make the process easier for the customer. Click Request Authorization and Process to submit the request. Your customer will then receive an email prompting them to enter or confirm their banking information and authorize withdrawals. After they complete and authorize the request, you will receive an email letting you know when the customer has completed their form and when the transaction will take place.

For US businesses the transaction will be the same day the customer authorizes it. For Canadian businesses, if this is the first time you’re requesting a bank payment from this customer, the transaction will be processed in three business days per Canadian requirements. If you are a Canadian Merchant, please click here to view important information about using bank transfer payments.

Related Articles

Getting Started with Helcim Bank Payments (ACH or PAD Payments)
Invoices and Helcim Bank Payments
Using Bank Payments with Recurring Invoicing
Bank Payment Rules for Canadian Merchants
Using Bank Payments with Subscription Management
Adding a Bank Account to a Customer Profile
Sending Payment Requests with Bank Payments
Using Bank Payments with Hosted Payment Pages
How to turn off Helcim Bank Payments in Your Account
What to do if a Bank Payment is Returned
Bank Payment Transaction Statuses
Bank Payment Return Codes
How to View Customer Pre-Authorized Debit Agreements
Processing a Refund or a Void for a Bank Payment

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