What to do if a Bank Payment is Returned
Please note that Helcim Bank Payments are currently in beta and are only available to small number of accounts. The Helcim Team will be in touch when the feature is released to all merchants.
In the event that a Bank Payment is returned to the customer, due to a dispute, or another reason, you will be notified via email.
In the email that you receive there will be the return code and reason for the return provided by the customers bank.
If you’re a Canadian based business, before retrying the bank payment, you will need to re-send the bank authorization form to the customer and request authorization to withdraw the funds again.
If the returned bank payment has already been settled, Helcim will withdraw the amount from your bank account. This notice will be included in the email you receive about the return.