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What to do if a Bank Payment is Returned

Please note that Helcim Bank Payments are currently in beta and are only available to small number of accounts. The Helcim Team will be in touch when the feature is released to all merchants.

In the event that a Bank Payment is returned to the customer, due to a dispute, or another reason, you will be notified via email.

In the email that you receive there will be the return code and reason for the return provided by the customers bank.

If you’re a Canadian based business, before retrying the bank payment, you will need to re-send the bank authorization form to the customer and request authorization to withdraw the funds again.

If the returned bank payment has already been settled, Helcim will withdraw the amount from your bank account. This notice will be included in the email you receive about the return.

Related Articles

Getting Started with Helcim Bank Payments (ACH or PAD Payments)
Bank Payment Rules for Canadian Merchants
Invoices and Helcim Bank Payments
Using Bank Payments with Recurring Invoicing
Using Bank Payments with Subscription Management
Using the Virtual Terminal for Bank Payments
Adding a Bank Account to a Customer Profile
Sending Payment Requests with Bank Payments
How to turn off Helcim Bank Payments in Your Account
Bank Payment Transaction Statuses
Bank Payment Return Codes

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