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What to do if a Bank Payment is Returned

In the event that a Bank Payment is returned to the customer, due to a dispute, or another reason, you will be notified via email.

In the email that you receive there will be the return code and reason for the return provided by the customers bank.

If you’re a Canadian based business, before retrying the bank payment, you will need to re-send the bank authorization form to the customer and request authorization to withdraw the funds again.

If the returned bank payment has already been settled, Helcim will withdraw the amount from your bank account. This notice will be included in the email you receive about the return.

Related Articles

Getting Started with Helcim Bank Payments
Invoices and Helcim Bank Payments
Using Bank Payments with Recurring Invoicing
Bank Payment Rules for Canadian Merchants
Using Bank Payments with Subscription Management
Using the Virtual Terminal for Bank Payments
Adding a Bank Account to a Customer Profile
Sending Payment Requests with Bank Payments
Using Bank Payments with Hosted Payment Pages
How to turn off Helcim Bank Payments in Your Account
Bank Payment Transaction Statuses
Bank Payment Return Codes
How to View Customer Pre-Authorized Debit Agreements
Processing a Refund or a Void for a Bank Payment

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