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Barcode Scanner Not Working

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

Issue: Barcode scanner not connecting or pulling up products (on iOS device)

Ensure you are using recommended hardware: Socket Mobile CHS 7Ci

  • Disconnect and forget the device in Bluetooth settings
  • Turn off the scanner and restart it
  • Scan the barcode below to switch to iOS mode
  • Now try to scan barcodes

Barcode to switch to iOS mode:

Even if the barcode info has not been setup properly in the app, you should still get an error message. This indicates the scanner is connected but the product is not found.

If the issue persists, please contact our Support Team at 1-877-643-5246.

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