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Login Issue or Cannot Select Account ID

Issue Unable to login to Helcim Commerce Mobile / Can't select Account ID or Default Terminal Merchant Account

To ensure it’s not a configuration issue, please try the following:

  • Login to admin.helcim.com from a computer and make sure to accept the terms of use
  • Then uninstall and reinstall the Helcim Commerce Mobile app on the device
  • Now try logging in and selecting the account ID and default terminal

If still unable to see the options to proceed, please contact our Support Team at 1-877-643-5246. Make a note of the device you are using. We will need to make sure the device is running a supported OS (must be at minimum iOS 9 or Android 4 or later versions).

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