Login Issue or Cannot Select Account ID
The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.
Issue Unable to login to Helcim Commerce Mobile / Can't select Account ID or Default Terminal Merchant Account
To ensure it's not a configuration issue, please try the following:
- Then uninstall and reinstall the Helcim Commerce Mobile app on the device
- Now try logging in and selecting the account ID and default terminal
If still unable to see the options to proceed, please contact our Support Team at 1-877-643-5246. Make a note of the device you are using. We will need to make sure the device is running a supported OS (must be at minimum iOS 9 or Android 4 or later versions).