Login Issue or Cannot Select Account ID
Issue Unable to login to Helcim Commerce Mobile / Can't select Account ID or Default Terminal Merchant Account
To ensure it’s not a configuration issue, please try the following:
- Then uninstall and reinstall the Helcim Commerce Mobile app on the device
- Now try logging in and selecting the account ID and default terminal
If still unable to see the options to proceed, please contact our Support Team at 1-877-643-5246. Make a note of the device you are using. We will need to make sure the device is running a supported OS (must be at minimum iOS 9 or Android 4 or later versions).