Helcim Defenders help you evaluate the risk of a transaction based on several different factors.
New Helcim accounts created from February 2, 2021 or later will have Helcim Defender enabled automatically.
You can configure your
Helcim Defender settings by clicking on the
Settings icon and selecting
Helcim Defender under
The Helcim Defender is an estimation of risk based on transaction factors listed below. There are no guarantees made on the transaction or chargeback outcome.
To begin using Helcim Defender toggle the radio button for Defender Status to
Next, set the Ecommerce Automatic Protection and Settings fields.
AVS Auto-Void: Toggle the radio buttons from
Off. If the AVS comes back without a match, it will decline the transaction. Learn more about what the different AVS responses mean here.
- Accepted AVS: The AVS response codes that would be accepted for address verification
- Defender Auto-Void: Toggle the radio buttons from
Off. If the score comes back below the score minimum, the transaction will be voided by Helcim Defender
- Score Minimum: The minimum out of 10 that would automatically void the transaction, you can adjust this value using the drop-down menu. A score of 0 indicates a high risk transaction, while a score of 10 indicates a low risk transaction.
Saveto apply your changes.
To learn more about how Helcim Fraud Defender works, check out this article here.