Adding Editing and Deleting Customer Credit Cards

Keeping customer credit cards updated helps avoid declined transactions and keeps transactions moving smoothly.

To update a customer credit card, click on their customer profile from inside the Customer List under Customers. The option to view Credit Cards will be listed in the menu on the right-hand side of the screen.

Adding a Credit Card

To add a new credit card, click on the box with a + symbol in it to enter the new details. Enter the credit card information:

Card Number
Card Expiry Month
Card Expiry Year
CVV Security Code – this is a required field
Select Terminal

Scroll down to review the Address Verification Service Information. This information will populate based on the customer information that is entered in their profile.

AVS Information is mandatory for merchants who signed up for Helcim on or after June 1, 2020. For merchants using Helcim's Legacy System, mandatory AVS Information will be rolled out in the coming month. Using AVS helps protect your business from potentially fraudulent transactions. AVS information is required to store payment information in the card vault or accept a card-not-present payment. Learn more about preventing fraud in card-not-present transactions here.

Cardholder Name
Street Address
Zip/Postal Code Click Save to apply the changes.

Editing a Credit Card

You can update a customer’s credit card by navigating to the Credit Cards section of the customer information and clicking on an existing card.
You can now edit the credit card information.

Use the text boxes to update:

The Card Number
Card Expiry Month
Card Expiry Year
CVV Security Code
Select Terminal
Cardholder Name
Street Address
Zip/Postal Code

Once you are done editing the information, click on Save to apply the changes.

Deleting a Credit Card

To remove a credit card from a customer’s profile, go to the Credit Cards section of the customer information and click on an existing card.

This will open the card information, click on Delete in the top right-hand corner to remove the card from the customer profile. Click on Yes to confirm you want to delete the credit card.