Adding Editing and Deleting Customer Credit Cards
Keeping customer credit cards updated helps avoid declined transactions and keeps transactions moving smoothly.
To update a customer credit card, click on their customer profile from inside the Customer List
under Customers
. The option to view Credit Cards
will be listed in the menu on the left-hand side of the screen.
Adding a Credit Card
To add a new credit card, click on the box with a + symbol in it to enter the new details.
Enter the credit card information:
- Card Number
- Card Expiry Month
- Card Expiry Year
- CVV Security Code – this is a required field
- Select Terminal
Scroll down to review the Address Verification Service Information. This information will populate based on the customer information that is entered in their profile.
AVS Information is mandatory for merchants who signed up for Helcim on or after June 1, 2020. For merchants using Helcim's Legacy System, mandatory AVS Information will be rolled out in the coming month. Using AVS helps protect your business from potentially fraudulent transactions. AVS information is required to store payment information in the card vault or accept a card-not-present payment. Learn more about preventing fraud in card-not-present transactions here.
- Cardholder Name
- Street Address
- Zip/Postal Code
Click
Save
to apply the changes.
You can add up to 10 credit cards per customer profile.
Editing a Credit Card
You can update a customer’s credit card by navigating to the Credit Cards
section of the customer information and clicking on an existing card.
You can now edit the credit card information.
Use the text boxes to update:
- The Card Number
- Card Expiry Month
- Card Expiry Year
- CVV Security Code
- Select Terminal
- Cardholder Name
- Street Address
- Zip/Postal Code
Once you are done editing the information, click on Save
to apply the changes.
Deleting a Credit Card
To remove a credit card from a customer’s profile, go to the Credit Cards
section of the customer information and click on an existing card.
This will open the card information, click on Delete
in the top right-hand corner to remove the card from the customer profile.
Click on
Yes
to confirm you want to delete the credit card.