Processing a Refund or a Void
You can void a transaction that was run in error as long as your batch has not yet been settled, if your batch has been settled you can run a refund.
Processing a Void
To process a void for a recent transaction, click on
Transactions under the
Payments section of your Helcim Account.
Next, select the transaction that you want to void.
This will open up the transaction details. On the right-hand side of the screen, you will see an
Actions menu, the bottom option will be to
Void the transaction. Click on
Yes to confirm that you would like to void the transaction.
A success message will pop-up to confirm the action was successful.
The Transaction Information screen will now mark the transaction status as VOIDED for your reference.
Processing a Refund
If your batch has already been settled, you will not be able to void a transaction, but you can process a refund.
The steps to process a refund are the same as processing a void, but instead of clicking on
Void in the Transaction Actions menu, you will click on
Confirm the amount to be refunded for the transaction and click on
A success message will pop-up confirming the action was successful.
The transaction will now show in your list of Latest Transactions as a REFUND.