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How to Use a Subdomain of an Existing Domain for Your Helcim Online Store

Please follow the steps outlined below if you would like to use a subdomain of an existing website domain for your Helcim Online Store.

Please note that if you have DNSSEC enabled, this will NOT work.

Setting Up Your Custom Domain in Your Helcim Account

  • Log in to your Helcim account
  • Go to Online Store and Advanced Options
  • Click on DNS Record from the Advanced Store Options menu on the left-hand side of your screen
  • Here you will see a orange notification block, select the please click here to open the domain import wizard
  • Next, enter your New Domain Name into the text box. ie., no www. Click on Confirm when you are done.

Log in to the Website of Your Registrar (or DNS Provider)

  • Log in to your registrar (or DNS provider)
  • Depending on your DNS provider, look for a page with a list of DNS records

For example: If you’re using Google Domains

  • Log in to
  • On the landing page, click on the domain you wish to use
  • Click on Edit DNS Settings
  • Scroll down to Custom Resource Records
  • Here you will see a list of DNS entries, keep this page open and continue to the next step of this guide

Entering the DNS Records From Your Current DNS Provider to Helcim

You are now ready to enter the DNS Records from your Registrar or DNS Provider into your Helcim account for your Online Store.

  • Go back into your Helcim account
  • Return to the Online Store, Advanced Options, DNS Record page
  • To start adding the DNS Entries from your current DNS provider select New DNS Record in the top right-hand corner of the page
    Now enter the following information:
    Name: the name of the entry
    Type: the type of the entry
    Destination: the destination of the entry
    TTL/Priority: leave as the default

This ensures that your main website will stay active and emails will continue to work as it should. This step ensures that Helcim DNS Servers are serving the correct DNS records, to ensure your website does not go offline

After completing this step, wait for 5-10 minutes before proceeding to the next step.

Update the Nameserver on your Current Registrar (or DNS Provider)

For this example, we'll be using Google Domains. The exact steps will vary based on who your registrar or DNS Provider is.

  • On the DNS page, right at the top, there is a section for Nameservers, by default it is pointing to Google’s Nameservers
  • Click on Use Custom nameservers
  • Type in the following two nameservers
    • Click on +
  • Click on Save

This will start the process of updating nameservers to point to Helcim’s nameservers.

This will take up to 48 hours to complete. However, your website will not go down while this process is taking place because you added the DNS entries in Helcim’s Advanced DNS Settings.

  • To check the progress of the propagation you can go to this website
    • Type in your domain name
    • Choose type to be NS
    • Slowly you will see each of the items in the resulting search no longer showing an IP address for your registrar (or DNS Provider), and now showing Helcim’s nameserver IP addresses

Using a Subdomain to Access Your Online Store

Note: This should be done overnight or during non-peak hours. Your online store will not be accessible while this process is taking place, and this process can take up to 1-2 hours to complete.

  • Return back to your Helcim account
  • Select Online Store and Domain Name
    Hosting Mode: Domain Name Hosting
    Your Domain Name: Your domain name, for example:

Click on Save

You can open a new private browser window and go to the domain name you entered in the previous step.

Once you enter your domain name in this section, Let's Encrypt, a third-party provider will take over to certify your domain. Please note that we cannot control Let's Encrypt, if there are any issues with them certifying your domain it could take up to 24 hours to resolve or the site could be down indefinitely until your domain information is reverted.

This URL will not work right away, it will take time for it to take effect, but you can go to this website to see if the process is complete.


Symbol/Noun Description Example
@ Root domain

Related Articles

Editing Your Domain Name
Using the GoDaddy Nameserver
Using the NameCheap Nameserver

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