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Processing a Multi-Currency Transaction in the Virtual Terminal

Follow these steps if you would like to process a multi-currency transaction.

Please note that multi-currency processing is only available for merchants who signed up for Helcim before June 1, 2020 who are using Helcim's Legacy System.

To process a payment using the Virtual Terminal click on Payments then Transactions.

Next, click on the New Transaction drop-down in the right-hand corner of your screen and select Virtual Terminal.

This will open up the Virtual Terminal where you can begin entering the Transaction Information.

  • Select Terminal: You will need to select your multi-currency processing terminal for the transaction
  • Transaction Type: Either a Purchase or a Pre-Authorization
  • Amount: The purchase amount

Customer Information

Next, you can add the customer information.

Leaving the radio button as On will allow you to manually add new customer information into the text boxes to create a new customer.

If the customer already exists in your Customer Manager, turn Auto-Generate to Off to search through your customer list and select the customer you want to assign the transaction to.

If you have selected an existing customer, their credit card information will auto-populate in the Credit Card Information field. You can also manually enter the information.

Invoice Information

Toggle the Auto-Generate button Off to specify the type of invoice you are creating and to select the correct currency. If you do not toggle Off the Auto-Generate button then the transaction will be processed in the default currency that you are depositing funds in.

AVS Information

The Address Verification Service information will auto-populate if you have selected an existing customer. Otherwise, you can manually enter the information.

When all the information has been entered click on Process to complete the transaction.

Related Articles

Viewing and Searching Transaction History
Processing a Sale or a Pre-Authorization on the Virtual Terminal
Processing a Refund or a Void
Processing a Reversal or a Refund
Viewing Your Credit Card Batches
Batch Report Actions - Printing, Emailing, and Creating PDFs
Manually Settling a Batch
Managing Your Terminals and Customizing Batch Settings
Receipt Theme Designer
Exporting Transactions
An Overview of Helcim Payments
How to Process an EFT/ACH Transaction
ETF/ACH Batch Reports
Capturing and Managing Pre-Authorized Transactions
Using Helcim Fraud Defender

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