Adding POS Hardware

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

The Helcim Commerce iOS/Android app comes preloaded with drivers in place to add a variety of accessories to complete your POS setup.

Please see below for the available options.

• Receipt printers and cash drawers are made by Star Micronics and connect to your iOS or Android device via Bluetooth.

• Bluetooth Receipt Printer: http://www.starmicronics.com/pages/TSP650II

  • TSP654IIBi2-24 WHT US
  • TSP654IIBi2-24 GRY US

• Cash Drawers: http://www.starmicronics.com/pages/CD3-1313, http://www.starmicronics.com/pages/CD3-1616

  • Connects to Bluetooth printer via serial cable – the printer acts as a hub for cash drawer
  • Can come with trays for both US and Canadian currency
  • CD3 – 1313 (13” X 13”) http://www.starmicronics.com/pages/CD3-1313
  • CD3 – 1616 (16” X 16”) http://www.starmicronics.com/pages/CD3-1616

• MPOP: http://www.starmicronics.com/pages/mPOP

  • This is a combined printer and cash drawer.
  • You need the models that do not come with the barcode scanner (the scanner will not function properly):
    • POP10 WHT US
    • POP10 BLK US

• A barcode scanner can be added to make checking out even faster. Helcim Commerce has been tested and works with Socket Mobile CHS Series scanners. They can be found on Amazon - any of the CHS series Socket Mobile scanners will work: https://www.amazon.com/dp/B078Z4M2FM/ref=pe_2640190_232586610_TE_dp_i1?th=1

Pairing the barcode scanner

Before pairing the barcode scanner to your phone or tablet, you must put it in the proper mode for your device (iOS or Android). You can do this by scanning the appropriate barcodes below. (The Scanner will beep 3 times when accepted)

iOS/Apple:

Now that you are in iOS mode for your Apple device, you are ready to start scanning the items on your Helcim commerce mobile app:

• Login into the commerce app.
• Select the POS option.
• Open the shopping cart
• Scan the item
• Item will populate in the shopping cart and will be ready to accept payment.

Android:

Now that you are in Android mode for your device, you are ready to start scanning the items on your Helcim commerce mobile app:

• Login into the commerce app.
• Select the POS option.
• Open the shopping cart
• Scan the item
• Item will populate in the shopping cart and will be ready to accept payment.

Pairing the printer and cash drawer

Printer

Sync the Printer with your device using the Bluetooth connection.

• Once synced to device the printer should appear within bluetooth devices.

• In Helcim Commerce mobile app you should be able to find the device:

• Select Menu tab

• Select Settings

• Under Hardware Settings it will show under Printer Type

• You can now select the printer type that is connected.

Cash Drawer

The printer drawer will connect directly through the printer and operate based on the transactions that are processed in the Commerce Mobile App:

• Select Menu tab
• Select Settings
• Under Approval Settings you will want to ensure Auto Open drawer on cash transaction is selected.
• When you complete a cash transaction the cash drawer will automatically open.

Pairing the mPOP

Sync the mPOP with your device using the Bluetooth connection.

• Select Menu tab
• Select Settings
• Under Hardware Settings it will show under Printer Type
• You can now select the printer type that is connected (in this case, the mPOP device).