Removing or Pausing a Subscriber from a Plan
If you need to edit the subscribers who are assigned to a recurring plan, you can do so by clicking on
Subscription Management and
Plans. Once you are on the Subscription Management landing page, select the plan that the subscriber is assigned to.
Next, click on
Subscribers from the menu on the right-hand side of the screen.
Now you can edit the subscriber (customer) who has requested changes to their account.
Deleting a Customer
If you need to delete a subscriber from a plan, you can do so on the main customer page by clicking on the
Trash Can icon on the right-hand side of the screen.
Yes to confirm the action and delete the customer from the plan.
Pausing a Subscriber
If a customer has asked to pause their account or you need to temporarily stop their subscription, you can do so by opening the Subscriber Information page by clicking on the subscriber that you need to edit.
Scroll down to the
Status drop-down and change the selected option from
INACTIVE, then enter the date you want the change to be effective.
Save to apply the changes.
The subscriber status will change from active to canceled.