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Adding a Device

The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.

You can add a desktop computer, laptop, tablet, or smartphone as the device that will be paired with your Helcim Card Reader.

There are two ways you can add a device (computer, tablet, smartphone) to use with the Helcim Payments app, you can add a device by logging into your Helcim Account through a browser, or when you initially log in to the Helcim Payments app.

Adding a Device Through the Helcim Payments App

After you have downloaded the Helcim Payments app, click on the app icon to open the app. Next, enter the username and password you set up when you signed up for your Helcim Account.

Next, click on your business.

You can now enter a nickname for your device, once you have entered the name into the textbox click on Save.

After you enter the device name you will see a confirmation screen that the device was configured successfully. You can now click on either Set up a Card Reader to connect your Helcim Card Reader or click on Go to Dashboard to view your account info.

If you have clicked on Set up a Card Reader you can continue to sync your Helcim Card Reader. Click on Next Step on this screen to continue the process.

Your device will now sync with the Helcim Card Reader, the Setup Wizard will automatically advance once this process is complete.

Next, click on either USB or WiFi depending on how you want to connect the Helcim Card Reader to your device. If you do not need the mobile capability we recommend selecting USB for a more stable connection.

The Helcim Card Reader will now complete the connection.

You have now completed adding a device and syncing your Helcim Card Reader.

Adding a Device Through a Browser

To get started, log into your Helcim Account and click on App and Devices from the menu on the right-hand side of your screen. If you have any existing devices, they will be listed on this page. To add a new device, click on the Add New Device button in the top right-hand corner of your screen. You can now enter the details for your new device. Device Nickname: Use the textbox to enter an easy to recognize name for this device Terminal: If you have multiple terminals associated with your account you can use the drop-down menu to select the terminal you want this device to use

The terminal types listed in the drop-down menu are limited to the terminals associated with your Helcim account.

When you are done entering the device details, click on Save to add the device.
When you click Save, additional settings and device options will be generated in the menu on the right-hand side of your screen. You can click through these options to add custom settings for your new device.

To generate a configuration code for your device, click on Enable Device from under the Actions menu on the right-hand side of your screen.

This will mark the device as active and generate a configuration token in the Device Overview screen that can be used when syncing the device with the Helcim Payments app.

Related Articles

Download the App - Tablet or Mobile Phone
Download the App - Workstations - Windows or Mac
Syncing a Device - Workstation
Syncing a Device - Tablet
Syncing a Device - Mobile
App Download and System Requirements

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