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Processing a Refund or a Void

The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.

If you need to process a refund of a void for a payment you have processed using the Helcim Payments app or the Helcim Card Reader, you will follow the same process you would use from your Helcim account.

You can access the list of your transactions in two different ways, you can click on My Transactions in the menu at the top of your screen. Or, click on Dashboard, then Payments, and Transactions. Now, follow the steps in the support article for Processing a Refund of a Void located here to complete the process.

Related Articles

Accepting Payments in Terminal Mode
Processing a Sale in Terminal Mode
Reviewing Your Transactions and Batches
Processing a Sale in the App
Processing a Manual Transaction
Pre-Authorizations and Captures
Closing a Batch in the App

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