How to Add a Printer and Cash Drawer
You can add a printer and a cash drawer to the Helcim Payments app to complete your point-of-sale setup. Below you will find the instructions for how to add each piece of equipment.
This article applies to businesses using the Helcim Payments app on a mobile device (smartphone or tablet) who want to add a printer to cash drawer through the mobile app.
Please note that the cash drawer/printer combo only works with the Star Micronics Printer. The ZJ-5809 Lightweight Thermal Printer does not connect directly to a cash drawer and operation of the cash drawer is a manual process.
To begin, first log in to your Helcim Payments app, then click on the Menu Icon then select Settings to access the app settings and select Local Peripherals from the top of the screen if you are using a tablet version of the app, or the bottom navigational bar if you are using a mobile device.
Adding A Printer
Begin by powering your printer on, then on the device you have downloaded the Helcim Payments app on, go to your settings and turn Bluetooth On. If you are connecting to a USB or Network printer with the Workstation version of the Helcim Payments app, ensure that it is connected correctly to your workstation or your local network.
Next, find the printer’s name in the available devices under the Select Printer drowpdown menu, Ex. TSP100 - J0248. (The last 4 digits will be the last 4 of the serial number) and select it.
Once the printer is connected to your device, you can log in to the Helcim Payments app, then click on the Menu Icon and Settings to view your app settings.
Next, choose Local Peripherals from the setting menu.
Finally, click on Printers to configure your device settings.
Click on Add Printer then enter the details for your device.
Printer Width: Select the width of the paper rolls
Printer Name: Enter an easily identifiable name for your printer
Connection Type: This will have Bluetooth selected
Bluetooth Name: Select the device you just added to your Bluetooth Settings using the drop-down menu.
Adding Cash Drawer
If you want to use a cash drawer with your printer, begin by attaching the cash drawer to the printer using the connector cord that it came with.
Next, log in to the Helcim Payments app, then click on the Menu Icon and Settings to view your app settings.
Next, choose Local Peripherals from the settings menu.
Click on Cash Drawer.
Now you can configure your Cash Drawer Settings.
Click on the button for Cash Drawer Linked to Printer, then toggle the radio-buttons on or off to specify when you want the cash drawer to automatically open.
You can choose whether you would like to automatically open the cash drawer on cash transactions only or if you want to automatically open the cash drawer after all transactions.
You can purchase a printer and cash drawer that are compatible with the Helcim Payments app on Amazon, by clicking here for the printer and here for the cash drawer or here for the cash drawer.