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Helcim Virtual Terminal - Getting Started

This documentation is for the legacy Helcim Virtual Terminal. New merchants should refer to the Helcim Commerce documentation.

The Helcim Virtual Terminal is an online credit card processing solution. You can process payments using virtually any computer, smart phone or tablet that is connected to the Internet. There is no need to install software and no information is stored on your computer.


Login to Your Virtual Terminal Account

To login to your account, go to the Helcim login page and select "Helcim Virtual Terminal". You will be asked to enter your Account ID and password. These will be provided to you in your "Welcome to Helcim!" email.

The very first time you login to your account, you will be required to change your password. Your password must also change every 45 days. You cannot use the same password as previously used 13 times before. Please note your password must be a minimum of 7 characters which must include one upper case letter and one number.

When prompted by the system to change your password, enter your temporary password and create and confirm your new password.


Issues Logging In

If you experience continuous issues logging into your Virtual Terminal- please try the below troubleshooting.

  • Make sure you are using the ACCOUNT ID.
  • Do not copy and paste the temporary password- try typing it out.
  • Make sure there are no additional spaces before or after any of the login information.
  • For security reasons- you are unable to use any of the previous 13 passwords you have already used.
  • Your password must contain at least 8 characters, have one upper case letter and one number.
  • Does more than one person use this account? They may have changed the password.
  • You can reset your own password by clicking- forgot password- an email will be sent to the associated email address.
  • Try using a different browser (e.g.- if you normally use Google Chrome- try using Firefox or Internet Explorer).
  • Delete saved passwords and browser cache from your browser- usually you can do this under the settings menu in your browser.
  • Try using a password keeper (such as Keepass) that will store all of your passwords for you- and can simply be changed when needed.

Related Articles

Recurring Billing
Customer Management
Payment Requests (Invoicing)
Settlements & Batches
Processing Transactions
Automatic Email Receipts
Updating Invoice Policies

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