How and When to Refund a Transaction

In this article, we're going to show you how and when to refund a transaction on your Desk 3500.

Note: If a Terminal has not yet batched/settled for the day you can still Void a transaction to avoid and Refund fees. To see how to void a transaction, please click here.

• From the Main Menu, Press Refund 2
• Select Credit 1 or Debit 2
• Enter Amount of transaction, Pass terminal to the customer (Tap, Swipe, Insert, or Key)
• Print Customer Receipt? No 1 Yes 2