How and When to Refund a Transaction
In this article, we're going to show you how and when to refund a transaction on your Desk 3500.
Note: If a Terminal has not yet batched/settled for the day you can still Void a transaction to avoid and Refund fees. To see how to void a transaction, please click here.
- From the Main Menu, Press Refund
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- Select Credit
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or Debit2
- Enter Amount of transaction, Pass terminal to the customer (Tap, Swipe, Insert, or Key)
- Print Customer Receipt? No
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Yes2