How and When to Refund a Transaction
In this article, we're going to show you how and when to refund a transaction on your Desk 3500.
Note: If a Terminal has not yet batched/settled for the day you can still Void a transaction to avoid and Refund fees. To see how to void a transaction, please click here.
- From the Main Menu, Press Refund
- Select Credit
- Enter Amount of transaction, Pass terminal to the customer (Tap, Swipe, Insert, or Key)
- Print Customer Receipt? No