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How and When to Refund a Transaction

In this article, we're going to show you how and when to refund a transaction on your Desk 3500.

Note: If a Terminal has not yet batched/settled for the day you can still Void a transaction to avoid and Refund fees. To see how to void a transaction, please click here.

  • From the Main Menu, Press Refund 2
  • Select Credit 1 or Debit 2
  • Enter Amount of transaction, Pass terminal to the customer (Tap, Swipe, Insert, or Key)
  • Print Customer Receipt? No 1 Yes 2

Related Articles

Desk 3500 Setup
How to run a Credit or Debit Transaction
How to Void a Transaction
How to Capture a Transaction
How to Settle a Batch
How to Run Reports
How to Reprint a Receipt
Performing a Partial Download
Performing a Maintenance Download

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