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How to Void a Transaction

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

In this article, we are going to review how to void a transaction on your Desk3500 Terminal.

If a Terminal has not yet batched/settled for the day you can still Void a transaction to avoid and Refund fees.

  • From the Main Menu, Press Void 3
  • Search All 1
  • Scroll Transactions -
  • Select Transaction Enter Green
  • Confirm No 1 Yes 2
  • Use Approval Code 8
  • Print Customer Receipt? No 1 Yes 2

Related Articles

Desk 3500 Setup
How to run a Credit or Debit Transaction
How and When to Refund a Transaction
How to Capture a Transaction
How to Settle a Batch
How to Run Reports
How to Reprint a Receipt
Performing a Partial Download
Performing a Maintenance Download

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