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IWL220 Put on Base Error

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

Ingenico Terminal Troubleshooting: Fix the Put on Base Error To fix the put on Base Error please follow the below steps

  • Unplug internet cord from the base and power down by pressing the # and Yellow key together to restart the terminal - Ensure it's removed from base. Unplug power, leave power off for a minute, plug back in. Try running test transaction
  • Put the terminal on the base, Check if date and time correct? Press # 3 2 Bluetooth 4 1 New base. Try taking the battery out leave out for one minute.
  • Instructions to remove base:
    • Press # 3 2 Comm, 4 Bluetooth, 4 Delete bases.
    • Press cancel to go back to main screen.
    • Press # 3 2 Bluetooth 4 1 New base place terminal back on base.
    • Press # and Yellow together to restart.

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