Legacy Mobile Card Reader User Migration
If you are currently using the Helcim Legacy My Account or the Helcim Mobile Card Reader, your account needs to be migrated to Helcim's new service as your current platform is reaching its end of life in 2022.
We're excited to welcome you to Helcim's new platform! The new service will provide enhanced functionality and an improved user experience while giving you access to the latest payment equipment, like our new EMV (Chip and PIN) compliant Card Reader.
The Legacy Helcim Mobile Card Reader (headphone jack) will reach the end of its life cycle in 2022, as the Card Brands mandate that merchants switch to EMV compliant devices. We will be migrating you to our new service to give you access to the latest technology and to ensure there is no disruption to your payments.
Beginning in September 2021, you will notice a pop-up notification when you log in to My Account or to the Helcim Commerce Mobile app. This notification will ask you to confirm your account information to begin the migration process and purchase your replacement equipment. Once the equipment is on the way, you will receive further instructions via email that will allow you to complete the migration process. Please see the FAQ section below for more information on this update.Â
Welcome to even better payments!
If you have any questions about the migration process, please contact us at 1-877-643-5246 or email [email protected]
Helcim Legacy Merchant Migration FAQs
Can I still use my Helcim Mobile Card Reader?
No. The Helcim Mobile Card Reader (the legacy headphone jack card reader) is reaching its end of life on October 1, 2022, and will stop processing payments as of this date. The card brands are phasing out mag stripe (swipe) transactions in favor of the more secure EMV (Chip and PIN) technology. All merchants will need to use EMV capable card readers going forward.
The migration pop-up notification will prompt you to order your new hardware prior to moving your account to the new platform. Once you receive your new hardware you can continue your account migration. The shipping confirmation email will include additional details on completing this process.
The new Helcim Card Reader provides a secure and flexible payment solution for customers to pay using tap or chip. You can use it with your desktop or laptop computer, tablet, or smartphone. A full list of eligible devices is available here.
Please review the list of eligible devices to confirm your current equipment will be compatible with the Helcim Card Reader prior to submitting your order.
Can I still use the Helcim Commerce Mobile App?
No. You will need to upgrade to the Helcim Payments App, you can view the app in your devices app store, or download the desktop version at Helcim.com/Welcome. A full list of applicable support articles is available here. As part of the migration, data (transactions, customers) from your old account will be moved to the new account.
Will I keep my data?
Yes. Your customer list, stored credit cards and recurring entries will be ported to the new system. Your prior 12-months of transaction history will also be ported to the new platform.
Can I order new EMV capable hardware from my account?
Yes. You will be prompted to order new hardware when confirming your business information for the account migration.
After you receive the welcome email with your new login information you will be able to order additional hardware at any time For more details on how to order equipment, please visit our support article here.
Please note that Canadian Merchants operating in USD are currently unable to order the Helcim Card Reader, please contact the Helcim Merchant Experience Team for further information.
Will this impact my login?
Yes. You will now login to Helcim's main merchant dashboard, at hub.helcim.com. As part of the migration, you will receive a new username and password.
Once you receive the email with your new login information you can also use these details to log in to the new Helcim Payments App.
Will this impact my user permissions?
Yes. Your existing user permissions will be moved to the new system. If you were the primary user in the previous account, you will maintain admin permissions. All other employees will be set as General Staff. Once the migration is complete please login to configure their access as needed. Your new account includes simplified user roles for easier editing and management of team members.
Will this increase my rates?
No. Your existing processing rates are being honored in our new processing system, and you will no longer have a monthly fee! That's right - no monthly account fee. Also, there are no longer any PCI or PCI non-compliance fees with our new service.
Will this impact my deposits?
Yes. Helcim now handles the daily bank deposits instead of Elavon, so you will now see Helcim Inc. as the depositor name on your bank accounts. Please note that daily settlements will now be net of the processing fees, instead of fees being debited at the end of each month. Your new Helcim dashboard will provide a detailed breakdown of settlements for easy bank reconciliation.
Please keep in mind that this change will take effect the moment of migration.
I use QuickBooks, will this make it harder to reconcile my deposits?
No. Helcim provides detailed bank transfer reports making it easy to see your transaction totals and the total fees for each batch. Creating a clearing account in QuickBooks can also help streamline the reconciliation process for net billing deposits. Learn more here.
Will this impact my integrations?
Yes. If you have set up any integration in your Helcim Commerce account, you will need to update any Gateway API integrations with your new terminal ID. If you are using the WooCommerce Plugin you will also need to update your integration configuration.
Will my payment pages still work?
Yes. If you have set up hosted payment pages in your Helcim Commerce account, your payment pages will continue to function as they always have.
Will I still be able to accept payments from all card types?
Yes. You will be able to accept all card types (Visa, Mastercard, AMEX, etc) with the exception of the Discover card if you are a Canadian merchant operating in USD.
Below you will find videos and support articles to help guide you through using the new system.
Helcim Payments works on most browsers, but functions best on Chrome and Safari.
Intro to the My Business Dashboard
Learn more about what's in your My Business Dashboard here.
Manage Employee Roles
View Your Statements and Settlement Information
Create a Support Ticket
Settlements & Batches
Learn more about viewing your credit card batches here.
Helcim Card Reader
Learn more about getting started with the Helcim Card Reader here.
Helcim Payments App
Learn more about getting started with the Helcim Payments App here.
Completing Your PCI Compliance
You can now complete your PCI Compliance right from your Helcim account and most businesses can finish the questionnaire in under five minutes. Learn more here.