Entrust Security Certificate Download Instructions

Follow the steps below to update your terminal with the Entrust security certificate.

Please ensure your terminals have been updated with the Entrust Security Certification by December 31, 2020 to avoid any interruption to your payments.

Before initiating a download make sure you have closed all your batches, the terminal is connected to the internet or a phone line, and that your external PIN Pad (if applicable) is connected to the device.

To help keep customer data safe and reduce your risk of a costly security breach, a mandatory update is required for certain payment processing terminals to install a new security certificate called Entrust. To complete this update, you must manually perform the following steps listed below to ensure you experience no interruptions to your payment processing.

Ingenico Terminals

If you have an Ingenico IWL 250 please click here to see the download instructions for your device.

Expected Download Time

• For IP connections, your download will take approximately 10 minutes
• For dial-up connections, your download will take approximately 30 minutes

Application Download Instructions

• Press .,#* key
• Input your admin code (default is 1 2 3 4 5 6 7 F) and press Enter - if you have created your own admin code, please enter that now
• Press 4 Maintenance
• Press 1 Download
• Press 2 Start Download
  • Canadian merchants may see an additional screen after Start Download, in this case, press 1 Software/Param to begin the download
• Terminal will communicate out to process the download

Terminal will reboot and print a receipt after the download. The receipt should read “Parameter data update succeeded” to indicate the download completed successfully.

EMV Key Load Instructions
Once the application download has completed successfully please follow the steps below to complete the EMV Key Load.

• Press .,#* key
• Input your admin code (default is 1 2 3 4 5 6 7 F) and press Enter - if you have created your own admin code, please enter that now
• Press 8 Host Management
• Press 1 EMV Public Key Load to access the EMV Public Key Load menu (For some Canadian merchants, this may be listed as option # 2, in this case please be sure you're selecting the option that says EMV PUBLIC KEY LOAD)
• Press 1 EMV Public Key Load
• Terminal will communicate out, displaying “Receiving, Connecting, Receiving” until Key Load is complete
• Once complete, terminal will display “Download Successful Press Enter”
• Press Enter
• Press Cancel until ELAVON appears on display

You will know the download has been successfully completed once you see the printout that says "Parameter data update succeeded" and after performing the keyload seeing the screen that says "Download Successful Press Enter". These two messages confirm the download was successful.

If You Have PIN Pad Connection Issues
If your terminal is not set to look for an external PIN pad, please take the following steps. First, make sure the correct PIN pad type is selected in the terminal:

• Press the .,#* key
• Input your admin code (default is 1 2 3 4 5 6 7 F) and press Enter - if you have created your own admin code, please enter that now
• Select 3 Setup
• Select 5 or 6 Term settings
• Select 4 PIN pad
• Select 1 PIN pad type
• Select appropriate option

If this does not correct the error, please contact our Support Team at help@helcim.com for assistance.

Verifone Terminals

Expected Download Time

• For IP connections, your download will take approximately 5 minutes
• For dial-up connections, your download will take approximately 30 minutes
• For terminals with external PIN Pads, your download will take an additional 10-40 minutes depending on current software version and connection type

Application Download Instructions

• Press the * key until you see Elavon and EMA on the screen
• Press F3 for EMA
• Press F3 for Update Now
• Key in 2 8 8 6 3 5 at the password prompt
• Terminal will check in and do a download if updates are available

Terminal will reboot and print a receipt after the download. The receipt should read “Terminal is Up To Date” to indicate the download completed successfully.

EMV Key Load Process
Once the application download has completed successfully, press F2 to enter the application. At this time, the terminal will automatically initiate an EMV Key Load.

• For terminals utilizing the internal PIN Pad, the EMV Key Load will process and an “EMV Key Load Successful” message will appear.
• For terminals with an external PIN Pad attached, the terminal will display a "Please wait” message. When the EMV Key Load is complete, the main application menu will appear.

If the EMV Key Load fails, or to re-initiate the EMV Key Load for any reason, do the following:

• Press the green Enter key
• Press the purple More button one time to scroll down
• Press F1 for Public Keys
• Key in the 1 alpha alpha 66831 at the password prompt
• Press F2 for Public Key Load
• Terminal will communicate to the Host to obtain the EMV Keys

Additional Resources

Performing a Maintenance Download for Ingenico Telium Terminals
Settling Your Batch

If you have followed the instructions above for your specific terminal and are still experiencing issues with the download, please contact our Support Team at 1-877-643-5246 or email us at help@helcim.com for assistance.