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A Note from Helcim

The payment industry has changed a lot in the last decade, and here at Helcim, we've seen it all.

From the very beginning, we've recognized that it's not an easy industry to understand, especially to a merchant who has just made the decision to accept credit cards. We also recognize that without at least a basic understanding of the many moving parts to this complex industry, it's difficult to make informed decisions that can have a significant impact on your business and your bottom line.

We put a lot of thought into practicing what we believe in, and our Core Values permeate everything we do.


At Helcim, we're committed to providing a better merchant experience through trust, transparency, merchant education, and great customer service. As part of our continued effort to ensure we are always embracing knowledge and education.

This guide acts as an extension of our firmly established practices of posting all our rates and fees clearly and transparently on our website, providing educational content in our Newsletter and Blog, and employing a support team that is encouraged to always do what's in the best interest of anyone who reaches out to us. This guide is just one way we can share the knowledge we have gained, so merchants can also benefit from our years of industry experience. Throughout this guide, there are play buttons that will link you to a video or additional information on the topic discussed on this page. If you would like to learn more about the topic on that page simply click on the button.

We encourage you to reach out to our friendly team of Helcim Merchant Experience Specialists if you have any questions about how payment processing works, or how we can help save your business time, money, and frustration.

Sincerely, The Helcim Team

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