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Managing Users and Employees

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

If you want to view or manage the users who have access to your Helcim Account, you can do by clicking on the Users and Employees icon on the left-hand side of your account. If you do not have any additional users yet, the screen will be blank to start with. To add a new user, you can click on New User in the top right-hand corner of your screen. Now, enter the New User Information. Next, specify their user access.

  • Title - The role of the user in your organization.
  • View Merchant Account - Whether user is allowed to view the merchant account information.
  • View Transactions - Whether user is allowed to view transaction history.
  • View Statements - Whether user is allowed to view monthly statements.
  • Modify Account - Whether user is allowed to make change requests (equipment, bank account, support tickets, etc...)

Click on Save to create the user.

The new user will receive an email to the address you entered letting them know they have been added to your account and prompting them to create their password.

You are now able to edit and add additional permissions for the user. Click on Advanced Settings to edit which communications the user should receive. Use the checkboxes to indicate which emails go to the user. Click on Save to apply the settings. If you would like to change the user access to any of the sections in Commerce click on Modify Access. You can now review each section and use the checkboxes to manage the user access for each section of the account. Once you are done configuring their settings, click on Save to apply the changes, or Revoke Access to remove the user entirely.

Related Articles

Get Started with My Account
An Overview of the Helcim Dashboard
Configuring Your User Settings
Managing Your Merchant Account
How to View Your Monthly Statement
How to Use Support Tickets
Sign Up for the Helcim Affiliate Program
Helcim Login Troubleshooting

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