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The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward.

If a Chargeback has been filed against your business, you will be able to view the details by clicking on My Business and Chargebacks.

On the main page you will be able to view the associated chargeback details including its status, description, type, chargeback date, when a response is due by, and the amount.
If there is a chargeback in your account, you can click on the chargeback to view more details. When you view a chargeback you will see a detailed description of why the chargeback was filed by a customer and how to respond.

Scroll to the bottom of the screen and select either Accept Chargeback or Respond depending on how you want to address this specific chargeback.

If you select Respond you will be prompted to provide supporting documents.

Related Articles

Editing Your User Settings
Dashboard and Notifications
Managing Your Merchant Account Information
Managing Employee Roles and Settings
Default User Settings
Editing Business Locations and Addresses
Updating Banking Information
Viewing Statements and Settlement Information
Ordering New Equipment or Viewing Equipment Orders
Completing or Renewing Your PCI Compliance
Creating a Support Ticket
Understanding Bank Deposits
Bank Deposits
Contact Helcim Support
How to Send a Referral
Form 1099-K Overview

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