Connecting a Printer to Your Helcim Account
The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.
Helcim Payments works with several different printers so you can select what works best for your business.
Below you will find an overview of the printers that are currently compatible with Helcim Payments and details on which types of businesses they will work best for.
To purchase a printer you can view the available options under My Business, Equipment, and Order New Equipment in your Helcim account.
ZJ-5809 Lightweight Thermal Printer
Works for: Helcim Payments app users on desktop and mobile users for supported Windows, macOS, Android, and iOS. This printer is not compatible with users accessing their Helcim account through a web browser, you must be using a downloaded version of the Helcim Payments app
Connection Type: Bluetooth for mobile devices and tablets, or USB for desktop users
Best for: Businesses that want mobile printing options (includes pouch that attaches to belts, and straps) or who want an affordable printing option to get started with
Cash Drawer Connection: Manual process, not connected to the printer
Installation Instructions: Installing the ZJ-5809 Lightweight Thermal Printer
Paper Rolls: Available for purchase from Amazon, Staples, or a similar office supply store
| Paper | Imperial | Metric |
|---|---|---|
| Type | Roll Paper | Roll Paper |
| Width | 2.26" | 57.5 mm |
| Roll Diameter | 1.57" | 40 mm |
| Paper Thickness | 0.002" - 0.003" | 0.06 - 0.08 mm |
If you have added a logo in the Receipt Theme Designer it will not print on the paper copy with the ZJ-5809 Lightweight Thermal Printer, the receipts will be text only.
Star Micronics TSP143IIIBi
Works for: Helcim Payments app iOS or Android Tablet or Mobile Device Users. This printer is not compatible with users accessing their Helcim account through a web browser or on a desktop or laptop computer for Windows or macOS
Connection Type: Bluetooth
Best for: Businesses that print large amounts of receipts or need to print receipts in quick succession. For example: restaurants or busy retailers
Cash Drawer Connection: Can connect to the printer to open automatically when printing receipts
Installation Instructions: Add a Printer to the Helcim Payments App
Paper Rolls: Available for purchase from Amazon, Staples, or a similar office supply store
| Paper | Imperial | Metric |
|---|---|---|
| Type | Roll Paper | Roll Paper |
| Width | 3.15" standard, 2.28" with paper guide | 80 mm standard, 58 mm with paper guide |
| Roll Diameter | Up to 3.27" | Up to 83 mm |
| Paper Thickness | 0.002" - 0.003" | 0.053 ~ 0.085 mm |
The Star Micronics TSP143IIIBi is currently not compatible with Windows/Mac OS desktop and laptop setups.
Use Your Existing Desktop Printer
Works for: PC and Mac Desktop Users or Helcim users accessing their account through a web browser
Connection Type: WiFi or USB
Best for: Businesses that primarily print invoices, don’t need to print receipts regularly, or don’t require a traditional thermal receipt for customers
Cash Drawer Connection: Manual process, not connected to the printer
Installation Instructions: Add a Printer to the Helcim Payments App
Printer Paper: Standard 8.5 x 11 paper, available for purchase from Amazon, Staples, or a similar office supply store