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Connecting a Printer to Your Helcim Account

The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.

Helcim Payments works with several different printers so you can select what works best for your business.

Below you will find an overview of the printers that are currently compatible with Helcim Payments and details on which types of businesses they will work best for.

To purchase a printer you can view the available options under My Business, Equipment, and Order New Equipment in your Helcim account.

ZJ-5809 Lightweight Thermal Printer

Works for: Helcim Payments app users on desktop and mobile users for supported Windows, macOS, Android, and iOS. This printer is not compatible with users accessing their Helcim account through a web browser, you must be using a downloaded version of the Helcim Payments app
Connection Type: Bluetooth for mobile devices and tablets, or USB for desktop users
Best for: Businesses that want mobile printing options (includes pouch that attaches to belts, and straps) or who want an affordable printing option to get started with
Cash Drawer Connection: Manual process, not connected to the printer
Installation Instructions: Installing the ZJ-5809 Lightweight Thermal Printer
Paper Rolls: Available for purchase from Amazon, Staples, or a similar office supply store

Paper Imperial Metric
Type Roll Paper Roll Paper
Width 2.26" 57.5 mm
Roll Diameter 1.57" 40 mm
Paper Thickness 0.002" - 0.003" 0.06 - 0.08 mm

If you have added a logo in the Receipt Theme Designer it will not print on the paper copy with the ZJ-5809 Lightweight Thermal Printer, the receipts will be text only.

Star Micronics TSP143IIIBi

Works for: Helcim Payments app iOS or Android Tablet or Mobile Device Users. This printer is not compatible with users accessing their Helcim account through a web browser or on a desktop or laptop computer for Windows or macOS
Connection Type: Bluetooth
Best for: Businesses that print large amounts of receipts or need to print receipts in quick succession. For example: restaurants or busy retailers
Cash Drawer Connection: Can connect to the printer to open automatically when printing receipts
Installation Instructions: Add a Printer to the Helcim Payments App
Paper Rolls: Available for purchase from Amazon, Staples, or a similar office supply store

Paper Imperial Metric
Type Roll Paper Roll Paper
Width 3.15" standard, 2.28" with paper guide 80 mm standard, 58 mm with paper guide
Roll Diameter Up to 3.27" Up to 83 mm
Paper Thickness 0.002" - 0.003" 0.053 ~ 0.085 mm

The Star Micronics TSP143IIIBi is currently not compatible with Windows/Mac OS desktop and laptop setups.

Use Your Existing Desktop Printer

Works for: PC and Mac Desktop Users or Helcim users accessing their account through a web browser
Connection Type: WiFi or USB
Best for: Businesses that primarily print invoices, don’t need to print receipts regularly, or don’t require a traditional thermal receipt for customers
Cash Drawer Connection: Manual process, not connected to the printer
Installation Instructions: Add a Printer to the Helcim Payments App
Printer Paper: Standard 8.5 x 11 paper, available for purchase from Amazon, Staples, or a similar office supply store

Additional Resources

Helcim Payments App Supported Devices

Related Articles

Editing Your User Settings
Dashboard and Notifications
Managing Your Merchant Account Information
Managing Employee Roles and Settings
Default User Settings
Your Business Locations
Updating Banking Information
Viewing Statements and Settlement Information
Ordering New Equipment or Viewing Equipment Orders
Chargebacks
Completing Your PCI Compliance
Creating a Support Ticket
Understanding Bank Deposits
Contact the Helcim Gurus

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