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Creating a Support Ticket

The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.

You can create support tickets from within your Helcim account to ask a question or get assistance from the Helcim Gurus when you need it.

To create a support ticket, click on My Business and Support Tickets. Any existing or previous tickets you have will be listed on this page, to create a new ticket click on New Ticket in the top right-hand corner of your screen.
Now, enter the details for your inquiry. Including a subject, which account the question applies to, and what additional details. Next, click on Create to submit your ticket to the Helcim Gurus. You will now see your inquiry listed on the main page of the Support Tickets section of your account. You can click back into a ticket to view updates and chat with the Support Team.

Related Articles

Editing Your User Settings
Dashboard and Notifications
Managing Your Merchant Account Information
Managing Employee Roles and Settings
Default User Settings
Your Business Locations
Updating Banking Information
Viewing Statements and Settlement Information
Ordering New Equipment
Completing Your PCI Compliance
Understanding Bank Deposits

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