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Creating a Support Ticket

The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.

You can create support tickets from within your Helcim account to ask a question or get assistance from the Helcim Merchant Experience Specialists when you need it.

To create a support ticket, click on the My Business icon and Support Tickets. Any existing or previous tickets you have will be listed on this page, to create a new ticket click on New Ticket in the top right-hand corner of your screen.
Now, enter the details for your inquiry. Including a subject, which account the question applies to, and what additional details. Next, click on Create to submit your ticket to the Merchant Experience Specialists. You will now see your inquiry listed on the main page of the Support Tickets section of your account. You can click back into a ticket to view updates and chat with the Support Team.

Related Articles

Editing Your User Settings
Dashboard and Notifications
Managing Your Merchant Account Information
Managing Employee Roles and Settings
Default User Settings
Editing Business Locations and Addresses
Updating Banking Information
Viewing Statements and Settlement Information
Ordering New Equipment or Viewing Equipment Orders
Completing or Renewing Your PCI Compliance
Understanding Bank Deposits
Bank Deposits
Contact Helcim Support
How to Send a Referral
Form 1099-K Overview

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If you need immediate assistance please contact our Merchant Experience Specialists here