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Ordering New Equipment

The information in this article pertains to merchants who have signed up for Helcim from June 1, 2020, onward. If you are using Helcim's Legacy system, please click here.

Your Helcim account allows you to accept payments online using the virtual terminal, online invoicing, hosted payments page, or the online store. However, if you have a retail location, you may want to order equipment to enable you to accept payments in-person.

You can order equipment from your account by clicking on Equipment under My Business. If you currently have equipment associated your with account, it will be displayed here. If you would like to place an order for new equipment, click on Order New Equipment in the top right-hand corner of the page.
You can now view the Helcim Card Reader and the Helcim Countertop Stand for your country (either Canada or US). You can click on any of the products to view additional details for that item. The third-party accessories are all available on Amazon for purchase.

If you are ordering the card reader or countertop stand, you can specify how many of each item you want to purchase, then click on Add to Cart. You can now click on View Cart to review your order before checking out. Once you are satisfied with the items in your cart, click on Checkout. Finally, confirm the order is correct, select your shipping address using the drop-down menu, or click on Add New Location to enter a different address, then click on Confirm - Place Order. Your order amount will be charged to your billing bank account on file and will be displayed on your next merchant statement.

Related Articles

Editing Your User Settings
Dashboard and Notifications
Managing Your Merchant Account Information
Managing Employee Roles and Settings
Default User Settings
Your Business Locations
Updating Banking Information
Viewing Statements and Settlement Information
Completing Your PCI Compliance
Creating a Support Ticket
Understanding Bank Deposits

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