Performing a Full Download

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

Please note that these instructions are only for Canadian terminals. DO NOT PERFORM A TERMINAL DOWNLOAD WITHOUT FIRST CONTACT OUR SUPPORT TO OBTAIN YOUR TMS IDENTIFIER.

The maintenance download allows you to download updated features and parameters for your terminal.

For high-speed Ethernet:

• Press F enter password (see Merchant Manual)
• Press 0 Telium Manager
• Press 3 Initialization
• Press 1 Parameters
• Select Date and Time
• Select Date (verify the date is correct)
• Select Date and Time again
• Select Time (verify time is correct)
• Select T.M.S
• Scroll download and highlight "IP/Eth", press the green OK
• SSL-PKIV1, press the green OK
• Select "PROFILE", press the green OK
• The IP address to the server should already be present and should be 198.203.192.141 press the green OK
• The Port should already be present, and should be 439, press the green OK
• The TMS Identifier should already be present unless given a new one, press the green OK
• Select Protect Download "Off", press the green OK

Go back to Elavon screen by pressing the red button a few times

• Press F enter password (see Merchant Manual)
• Press 0 Telium Manager
• Press 2 Evolution
• Press 2 Remote Load
• Software NR, press green OK

For Dial:

• Press F enter password (see Merchant Manual)
• Press 0 Telium Manager
• Press 3 Initialization
• Press 1 Parameters
• Select T.M.S (Scroll up with the arrow key)
• Select Modem
• Select PSTN
• Call Number shown, just select green yes
• TMS Identifier PRESS THE YELLOW BACK KEY TO ERASE THE CURRENT ONE AND PUT IN YOUR NEW TMS NUMBER FOR THE SPECIFIC LOCATION
• Select Protect Download "Off", press the green OK

Go back to Elavon screen by pressing the red button a few times

• Press F enter password (see Merchant Manual)
• Press 0 Telium Manager
• Press 2 Evolution
• Press 2 Remote Load
• Software NR, press green OK