Skip to main content (Press Enter)
Helcim Logo
Click here if you return to contents

Performing a Maintenance Download

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

The maintenance download allows you to download updated features and parameters for your terminal.

For high-speed Ethernet:

  • Press #
  • Press 4 Maintenance
  • Press 1 Download
  • Press 1 Setup
  • Scroll download and highlight "IP/Eth", press the green OK
  • Select SSL "Yes", press the green OK
  • Select "PROFILE" for CAN and "INGESTATE" for US, press the green OK
  • The IP address to the server should already be present. Make sure the IP address is 198.203.192.141, press the green OK
  • The Port should already be present, press the green OK
  • The TMS Identifier should already be present, press the green OK
  • Select Protect Download "Off", press the green OK (US ONLY).
    • CAN SOFTWARE NR 0 , press the green
  • "Print Param. Receipt?", press the green OK (US ONLY)
    • CAN Start Download
  • Press 2 Start Download

For terminals connected via dia (phone line):

  • Press #
  • Press 4 Maintenance
  • Press 1 Download
  • Press 1 Setup
  • Scroll download and highlight "Modem", press the green OK
  • Select PSTN, press the green OK
  • The phone number should already be present, press the green OK
  • The TMS Identifier should already be present, press the green OK
  • Select Protect Download "Off", press the green OK (US ONLY).
    • CAN SOFTWARE NR 0 , press the green
  • "Print Param. Receipt?", press the red button
    • CAN Start Download
  • Press 2 Start Download

The machine will now download and install its new parameters (can take a few minutes). Once completed, it will restart automatically. If the terminal asks to create an Admin user:

  • Admin name (enter 1)
  • Admin password (see your manual for Admin Password)

The machine is now ready to be used.

Related Articles

Performing a Partial Download
Performing a Partial Download - IWL250 3G
Performing a Full Download

Was this article helpful?

Feedback submitted - Thank you!