Performing a Maintenance Download

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

Follow the directions below to run a maintenance download to update your Desk 3500 terminal.

Important Note: any open batch needs to be settled before performing the download.

• Press the silver Home key
• Enter in the Admin password and press the green OK key.
• Using the arrows scroll down to Tetra Admin and press the green OK key. If you do not have the password, please reach out to the Helcim team to provide it for you.
• Press 1 for Download Application.
• Press 1 for Configure Download
• Use the arrow keys to "Contract Number" and press the green OK key.
• Press the yellow correction key to remove the existing number and enter the new Contract Number provided by the Helcim team and press the green OK key.
• Press the red cancel key to go back.
• Press 2 for Start Download.
• Press the green OK key at "Enter Package Name" screen.

If you are having trouble completing this download, please give us a call at 1-877-643-5246 or e-mail us at help@helcim.com.