Performing a Partial Download
The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.
Follow the directions below to run a partial download to update your Desk 3500 terminal.
Reminder, any open batch needs to be settled before performing the download. For instructions on how to settle your batch, please check our support article found here.
US Terminal Instructions
- Press the silver
- Enter in the Admin password and press the green
- Using the arrows scroll down to Tetra Admin and press the green
OKkey. If you do not have the password, please reach out to the Helcim team to provide it for you.
- Press  for Download Application
- Press  for Start Download
- Press the green
OKkey at "Enter Package Name" screen.
Canadian Terminal Instructions
- Press the
If a Desk Series terminal:
- Select [Ethernet]
Even though dial is listed here, this family of terminals will not download over dial up connections. Please do not select Dial on this screen for any reason.
If a Move Series terminal: The Move series screen is slightly different than pictured here. Options are Ethernet, Mobile Data, and Wi-Fi.
Ethernetif the customer is using the terminal with the Bluetooth Base.
Wi-Fiif the customer is using the terminal without a base.
- Verify the settings are correct:
- Scroll using the touchscreen and tap to highlight the desired option. A keyboard will appear on the screen when applicable.
Primary URL/IP: termupdate.elavon.net Primary Port: 6443 TMS Identifier: Leave existing number unless noted otherwise.
If the specific parameter requires an edit, press the box to highlight it, enter the information using the keypad and/or onscreen keyboard and press
Enter to save the input once complete.
Please leave the other parameters blank.
Once complete, Press the red
Cancel key to return to the previous menu.
If you are having trouble completing this download, please give us a call at 1-877-643-5246 or e-mail us at email@example.com.