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Performing a Partial Download

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

Follow the directions below to run a partial download to update your Desk 3500 terminal.

Reminder, any open batch needs to be settled before performing the download. For instructions on how to settle your batch, please check our support article found here.

US Terminal Instructions

  • Press the silver Home key
  • Enter in the Admin password and press the green OK key.
  • Using the arrows scroll down to Tetra Admin and press the green OK key. If you do not have the password, please reach out to the Helcim team to provide it for you.
  • Press [1] for Download Application
  • Press [2] for Start Download
  • Press the green OK key at "Enter Package Name" screen.

Canadian Terminal Instructions

  1. Press the .,#* Key
  2. Select Maintenance
  3. Select Download
  4. Select Setup

If a Desk Series terminal:

  • Select [Ethernet]

Even though dial is listed here, this family of terminals will not download over dial up connections. Please do not select Dial on this screen for any reason.

If a Move Series terminal: The Move series screen is slightly different than pictured here. Options are Ethernet, Mobile Data, and Wi-Fi.

  • Select Ethernet if the customer is using the terminal with the Bluetooth Base.
  • Select Wi-Fi if the customer is using the terminal without a base.
  1. Select On
  2. Verify the settings are correct:
  • Scroll using the touchscreen and tap to highlight the desired option. A keyboard will appear on the screen when applicable.

Primary URL/IP: Primary Port: 6443 TMS Identifier: Leave existing number unless noted otherwise.

If the specific parameter requires an edit, press the box to highlight it, enter the information using the keypad and/or onscreen keyboard and press Enter to save the input once complete.

Please leave the other parameters blank.

Once complete, Press the red Cancel key to return to the previous menu.

7.Select Start Download

If you are having trouble completing this download, please give us a call at 1-877-643-5246 or e-mail us at [email protected]

Related Articles

Desk 3500 Setup
How to run a Credit or Debit Transaction
How to Void a Transaction
How and When to Refund a Transaction
How to Capture a Transaction
How to Settle a Batch
How to Run Reports
How to Reprint a Receipt
Performing a Maintenance Download

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