PMS or COMM Remote Download Failed Error Minus 4

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

If an error PMS/Comm Remote Download Failed Error Minus 4 appears on your terminal, that indicates that the terminal is trying to update overnight and has no connection.

Please perform a partial download in the morning with the below instructions:

Performing a partial download - INGENICO

For the Ingenico iCT220, iCT250, iWL220, and iWL250 (connected to the base with an ethernet connection):

Please ensure the batches are settled in the terminal prior to the download. If you are having trouble completing this download, please give us a call at 877-643-5246 or e-mail us at help@helcim.com.

Press #
Press 4 Maintenance
Press 1 Download
Press 2 Start Download
Press 1 Software/ Param