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Processing a Refund

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

  • Press 2 for RETURN
  • Enter the supervisor password
  • Enter refund amount and press green OK button
  • Insert chip card into reader, swipe the card or manually enter the card number
  • Have customer enter PIN and press green OK button
  • Select YES or NO for customer copy of the receipt

Related Articles

Processing a Sale
Voiding a Transaction
Processing a Keyed Transaction
Pre-Authorizing a Credit Card
Capturing a Pre-Authorization
Processing a Debit Transaction for US Merchants

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