Processing a Refund

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

• Press 2 for RETURN
• Enter the supervisor password
• Enter refund amount and press green OK button
• Insert chip card into reader, swipe the card or manually enter the card number
• Have customer enter PIN and press green OK button
• Select YES or NO for customer copy of the receipt