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Processing a Refund

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

  • Open the terminal app.
  • In the upper left hand corner- click and select TRANSACTIONS.
  • Select a transaction and click REFUND.

Only transactions with a green circle and white check can be selected for refunds.

  • The refund will now process- next click DONE.
  • The refund is now complete.

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