Replacing the Wireless SIM Card

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

The terminal must be powered off before replacing a SIM card.

Turning Off the Power

• Remove the terminal from its charging base.
• Press the CENTER button below the screen, the screen should go blank

Replacing the SIM Card

• Remove the back lid
• Remove the SIM card
• Slide the new SIM card in the same upper slot. The chip should be facing down towards the sensor
• Place the lid back on
• Turn on the terminal by press the green OK

Changing the APN Settings

• Press #
• Press 3 for Setup Menu
• Press 2 for Communications
• Press 4 for Wireless
• Press 1 Wireless Access 1- If it is for Bell you want Access Point 3
• Press 1 for APN
• Enter the correct code below (for letters, press the corresponding number key and press F to cycle through)

• Once entered, press the green OK
• Press red X to go back to welcome screen

If entered correctly, the top-left wireless bars will show 6 numbers such as "030288" instead of "Rogers"