Software Download Instructions

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

Please note that these instructions will only work for terminals connected via Ethernet (Internet).

1. Press F2 + F4 simultaneously
2. Enter Password: 1ALPHA ALPHA66831 then press Enter
3. Press 2 for download
4. Press Enter (Group ID_1)
5. Enter Password: 1ALPHA ALPHA66831 then press Enter
6. Press 2 for Multi App
7. Press 1 for Full Download
8. Press 2 for continue ( If screen gives you YES and NO options to erase group 1 and 2, choose YES. Then press 2 for continue.
9. Press purple More key and press 3 for TCPIP
10. Choose Download
11. Choose Ethernet
12. Choose Download
13. TERMMGT.Elavon.com press Enter (If screen does not show URL address, press far right purple key for Edit. Choose URL string. Enter 198.203.12.20. Press Enter. If decimals do not appear while entering the numbers, you will need to press 1``ALPHA``ALPHA``ALPHA to create the decimals. Ex.1981ALPHA``ALPHA``ALPHA.
14. Port 443 press Enter ( Press Edit if it does not appear and enter number)
15. SSL True press Enter ( Press Edit if it does not appear and choose True)
16. Block Size 1000 press Enter ( Press Edit if it does not appear and enter number)
17. HEAP Size 4096 press Enter ( Press Edit if it does not appear and enter number)
18. Your Terminal ID will appear. Press Enter. ( If you need to enter a new TID press Edit and enter number)
19. App. Name, StarMA press Enter.
20. Resumable Download False press Enter
21. Press Enter four times
22. Press F1 for Elavon