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Suspected Fraud - Code 10 Check

If you suspect fraud, or are suspicious of a card or cardholder, at any time during the transaction authorization process you need to make a Code 10 call. The Code 10 is an authorization request that alerts the card issuer to the suspicious activity without alerting the customer. During a Code 10 call, you will speak to the card issuer's special operator, who will provide instructions on any necessary action.

Voice Authorizations Center: 1 (866) 508-5855 Your Elavon Merchant ID (starts with 801, 802 or 803)

  • Call Authorization Centre and say "I have a Code 10 Authorization Request"
  • You will then be transferred to the card issuer and immediately connected to a special operator.
  • A series of yes/no questions will be asked to determine whether you are suspicious of the card or cardholder.
  • Follow all operator instructions. If the operator asks you to retain the card, comply with this request only if it is safe to do so.

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