Tip Adjustments

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

Note- tip adjustment is not allowed on some transactions.

1. Press TIP
2. Retrieve by SRVR, AMT, ACCT, OR INV# to search transactions.
3. Input Server ID, amount of transactions, last 4 digits of account # or invoice # and press ENTER.
4. Select ADJ to adjust the displayed transaction.
5. Select PREV or NEXT to scroll or select CANCEL to exit tip adjust.
6. If ADJ is selected:
   • the current tip amount will display if entered.
   • input new tip amount and press ENTER.
7. Tip adjust will display - APPROVED.
8. Select CANCEL to return to menu.