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Transaction Refunds

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

If desired selection is not displayed, press MORE until option appears.

  1. Select REFUND. If prompted, enter the password 16682.
  2. Input the amount and press ENTER.
  3. If prompted, select YES to confirm the amount.
  4. Swipe, Insert, or manually input the card number, then press ENTER.
  5. If prompted, select CREDIT or DEBIT.
  6. If prompted, input the card number and press ENTER.
  7. If prompted, input the expiration date and press ENTER.
  8. Receipt will print once card is approved. Press ENTER to print customer receipt.

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