Transaction Void

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

If desired selection is not displayed, press MORE until option appears.

1. Select VOID. If prompted, input the password 1AA66831 and press ENTER.
2. Select YES to Void last transaction or NO to Void a different transaction.
3. If you selected YES, select YES again to confirm the amount.
4. If you selected NO, please follow the steps below.
   • Select INV# or ACCT# to search transactions.
   • Input Invoice # or the last 4 digits of the Account # and press ENTER.
   • If desired transaction is displayed, select YES.
   • If desired transaction is not displayed, select NEXT to review other transactions or NO to exit Void menu.
5. Receipt will print once card is approved. Press ENTER to print customer receipt.