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Voiding a Transaction

The information in this article is for merchants using Helcim's Legacy System. If you signed up for Helcim on or after June 1, 2020, please click here.

  • Press 3 for VOID
  • Press 2 for Reference #
  • Enter the Reference number from the receipt and press the green OK button
  • The screen should now display the original transaction, select SELECT
  • Press YES to confirm void
  • Credit – Transaction authorizes Debit – Swipe or insert card, have customer enter PIN and press green OK button
  • Select YES or NO for customer copy of the receipt

Related Articles

Processing a Sale
Processing a Refund
Processing a Keyed Transaction
Pre-Authorizing a Credit Card
Capturing a Pre-Authorization
Processing a Debit Transaction for US Merchants

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